The Customer Owned Banking Code of Practice (COBCoP) is the code of practice for Australia’s Credit Unions and Mutual Building Societies.
Customer Owned Banking delivers customer-focused and competitive retail financial services. Existing to serve customers, rather than drive high profits for external stakeholders, Credit Unions, Mutual Building Societies and Mutual Banks offer outstanding service and fairer fees.
The Customer Owned Banking Code of Practice is the public expression of our commitment to these fundamental principles – a legal and moral commitment to deliver our promise to customers of mutual financial institutions.
10 Key promises
The Customer Owned Banking Code of Practice is how Credit Unions and Mutual Building Societies will deliver on their pledge to always put members first.
The Code contains 10 promises that outline how they will do this.
Our 10 Key Promises to you:
Download a copy of the Customer Owned Banking Code of Practice.